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FAQ
Have a question about an order or your walking pad & treadmill？We have compiled resources to help you find the answers you need.
Unable to find what you're looking for？Contact us via
Email service@wellfittreadmill.com
Phone: +1 (281) 777-8190
What’s included in the WELLFIT Black Friday Sale Celebration?
🏷️WELLFIT Black Friday Sale Is Here!💰
Time to gear up for a healthier routine this harvest year.
Here’s what you can enjoy during our Black Friday Sale event:
✅ Up to $570 OFF on select treadmills & walking pads
✅ 30-Day Worry-Free Trial – shop with confidence
✅ Join 50,000+ happy users and kickstart your wellness journey
📅 Limited-time offer valid through Dec. 1st
Don’t miss your chance to upgrade your home fitness setup this fall!
How does the 30-Day Worry-Free Trial work?
We want you to feel confident about your purchase. That’s why we offer a 30-day worry-free period. If you are not satisfied with your purchase, return it within 30 days — WELLFIT will send you a pre-paid return label and cover the return shipping fee.
⚠️Extended Free Return( Christmas Limited)
Orders placed on or after November 18th are eligible for an extended free return and exchange period. Instead of just 30 days, the free return window is extended until December 27th, so you don’t have to worry about gift purchases being unreturnable if the product has quality issues.
60-Day Price Guarantee
If the price of your purchase changes within 60 days of your order, resulting in you paying more or missing out on a gift, please contact us. We will refund the price difference or send the complimentary gift.
*Only for orders starting after 1st, Nov, 2025
How fast will my order ship?
Most orders are processed and shipped within 1–2 business days. You’ll receive tracking information once your item is on the way.
How can I contact customer service?
For any questions or order support from our official website, feel free to reach out:
Email: service@wellfittreadmill.com
Phone: +1 (281) 777-8190
Available: Monday–Friday, 9:00 AM – 3:00 PM (GMT+8)
How long is the warranty for WELLFIT products?
All WELLFIT treadmills and walking pads come with a 2–3 year warranty, depending on the specific model. We stand behind the quality of our products and are here to support you long after your purchase.
For full details, please visit our official Warranty Policy.
Do I need to pay extra for shipping or taxes?
No, you don't. All WELLFIT products come with free shipping and no additional taxes, consumers do not need to pay the 7%-15% sales tax. The price you see on our website is the final price — no hidden fees at checkout.
How soon will I receive my order after purchase?
We ship from 7 U.S. warehouses located in California, Georgia, Texas, New Jersey, Houston, and New York. Most orders are delivered within 1–5 business days, depending on your location.
What does WELLFIT stand for?
WELLFIT was born from a personal journey toward better health—and we’ve grown to support over 30,000+ people in making fitness not just a routine, but a lifestyle. We believe that staying active shouldn’t be a struggle—it should be an empowering, sustainable habit.
Our vision is to help more people live healthier, freer lives, and face each day with energy and optimism.
