FAQs

Policies

What is your Privacy Policy?

You can view our Privacy Policy here: Click to learn

DO your items have a product warranty?

All SupeRun products are guaranteed for 24 months. To see details and specifics, you can read Click to learn

DO I need to pay tax when purchasing WELLFIT products?

There are no taxes on the cost of WELLFIT

What payment methods does SupeRun support for purchase?

Paypal, Shop pay All major credit cards accepted: Visa, Mastercard, American Express, Diners Club.

Shipping

How long will it take to get my order?

It takes 1-2 business days for us to process your order once you have submitted it. Once it's processed, it will then ship out and take another 1-5 business days to deliver depending on what state you live in and what delivery options you chose (Economy, Ground, 3-Day, Next Day, etc). For more info on our Shipping policy, click here: Shipping Policy

Where do you ship from?

Our warehouses are located in: Brunswick, NJ , Pomona, CA , Houston, TX, Norcross, GA) will match the nearest warehouse for delivery according to the user's delivery address

Product

Does the product need to be assembled?

We products do not need to be assembled, and can be used after opening (including: )

The treadmill needs simple assembly, but it can be completed in 5 minutes. If you have any installation problems, please send an email to service@wellfittreadmill.com

My item arrived but damaged! what should I do?

First, take a deep breath. It is difficult for major shipping companies to deliver heavy packages across the United States flawlessly every time. We recommend opening the box and looking inside. The items are packaged fairly well on the inside, so just because the outside box is stained doesn't mean the contents are dirty as well.

If you do encounter problems, please contact us immediately. Don't start disassembling the item just yet and put the item back in the box. Please contact us first to see if there is an easier solution. We have many replacement parts and knowledgeable staff on hand to help with any situation. please send an email to service@wellfittreadmill.com

Where can I find the user manual for the product?

The paper instruction manual is attached to the product packaging box.
If you need a PDF version of the manual, please contact us via Livechat or send an email to service@wellfittreadmill.com