Shipping Protection
1-3 Days Fast & Free Delivery (US)
FAQs
Have a question about an order or your walking pad & treadmill？We have compiled resources to help you find the answers you need.
Unable to find what you're looking for？Contact us via our email service@uswellfit.comand we will gladly assist you!
Does the treadmill/walking pad have smart features?
Yes, it can be connected with the KINOMAP, WELLFIT, Apple Health,Zwift; Enjoy AI smart voice control and 3D immersive experience Now!
Does the treadmill come with a remote control?
Yes, it comes with a Bluetooth-connected remote. With the smart feature, you can also control the device using the App.
Does the treadmill/walking pad have any incline level? Automatic or Manual?
Yes, 0-3-6% manual incline.
The treadmill foldable for easy storage?
Yes,they're foldable and easy to store.
When my order ship and by which carrier
Your order will be delivered to your provided address within 1-5 working days. We use major shipping carriers such as FedEx Ground, UPS, and DHL for our deliveries.
What is the speed range of the product? Can I run as well as walk?
0.6-3.8MPH; It's designed for walking, jogging or running by adjusting the speed.
Does the order need to pay for shipping & Tax?
All orders are free shipping and tax-free
Do your items have a product warranty?
We offer a 2-year free warranty; For details, please check the warranty policy page.
Do you ship to Puerto Rico or outside the United States?
No, we only ship within the contiguous US 48 states, excluding Alaska, Hawaii, Puerto Rico....and also excluding any PO BOXES (sorry, but we can't ship our items to any PO BOX, period).
Does it require assembly?
It does not need to be assembled, and can be used after opening.
My item arrived but damaged! what do l do?
First, take a deep breath. It is difficult for major shipping companies to deliver heavy packages across the United States flawlessly every time. We recommend opening the box and looking inside. The items are packaged fairly well on the inside, so just because the outside box is stained doesn't mean the contents are dirty as well.
If you do encounter problems, please contact us immediately. Don't start disassembling the item just yet and put the item back in the box. Please contact us first to see if there is an easier solution. We have many replacement parts and knowledgeable staff on hand to help with any situation. You can contact us: service@uswellfit.com
Where can I find the user manual for the product?
The paper instruction manual is attached to the product packaging box, you can also contact our service support to get the PDF/word manual.
What safety features does the treadmill have?
We have safety lock on the treadmill,When the user falls, the clip detaches from the key, causing the belt to stop automatically.
How can I contact you if my questions are not listed here?
Any questions contact us by livechart or email to service@wellfittreadmill.com
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Best for someone want to achieve daily step goals while working from home.
It's compact, portable
New experience of working from home
Spec&Size
2.5HP
0.6-3.8mph
48" x 21" x 4.9"
39Lbs
300Lbs
15.8x40"
0-3-6%, Manually Adjusted
Value 3
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Product comparison
Give your customers useful information about your products and showcase differences between them.
0-3-6%
0-3-6%
0-15%, Auto Incline
0.6-3.8mph
0.6-3.8mph
0.6-8.7mph
No
Yes
Yes
